Delivery and Refund
DELIEVERY AND REFUND
We offer free same day delivery for all orders placed before 5:00 PM PM. and next day delivery for all orders placed after 5:00 PM.
At the moment deliveries are made in Dubai & Sharjah only.
If we face any issue with the delivery, Our Team will try to contact you to solve the issue as soon as possible.
We do NOT guarantee a precise delivery time as it varies according to our delivery schedule. If you have a specified time that you would like your flowers to be delivered at please email us your order number with the preferred time at Hello@Heavenlyflower.ae or call us at +971 (0)4 239 1588
If we are unable to fulfil and deliver your order for any reason, We shall inform you as soon as possible and refund your payment in full no later than 30 days after the intended delivery date.
If the recipient refuses delivery, you will not be entitled to a refund.
If you wanted to cancel your order for whatever reason is please contact us at least 24 hours before the intended delivery date at Hello@Heavenlyflower.ae. or call us at +971 (0)42391588
If you are unhappy with your flowers for any reason please contact us using the form at the contact us page or email us at our email Hello@Heavenlyflower.ae, we will do our best to help you out.